orders are shipped out within 1 business day of when our warehouse receives the order. at this time, we can only ship orders within the United States, including Alaska, Hawaii, and military addresses.
if you receive a defective item and wish to exchange it, please call our consumer service team at 1-800-211-4279. if we have additional stock of the returned item, we will exchange for the same item. 1f we no longer have stock of the returned item, we reserve the right, in our sole discretion, to provide you with a similar replacement item, of our choosing, of equal or lesser value.
if we accidentally sent you the wrong items, you must notify us within 14 days of receiving the order to be eligible for an exchange.
all orders placed on this site are subject to product availability. in the event that your order never arrives, you must notify us within 14 days from receipt of the order confirmation e-mail.
you may also contact us by mail at:
attn: Consumer Support
Seventh Generation Ventures, Inc.
60 Lake Street
Burlington, VT 05401